| About Us Established in 1987, Desperate Measures has been trading from our showrooms in the Lady Bay area of West Bridgford, Nottingham for over twenty years. We have built a reputation for supplying high quality kayaking, canoeing and safety equipment, along with honest advice, to individuals, organisations and businesses throughout the UK, and, more recently, across Europe. We have designed this website to be used as an extension of our Nottingham showrooms. We hope that you will find everything that you need here, but if you do need anymore information, please contact use by e-mail or by phone (0115 981 68 15). As in our showrooms, our staff will be happy to help. They are passionate about paddle sports and have a wealth of experience and know-how in all disciplines, as well as a depth of knowledge in other water sports and adventurous activities. However you get on with the site, we'd love to hear from you. If you've got any feedback at all, just e-mail us and we'll see what we can do. |
| Making A Purchase Placing an Order with Desperate Measures You can order products from us in the following ways: - In Person - either at the shop, or at one of the events that we are attending. - Online - through our web-site, or through e-bay - Over the phone - call us on +44 (0) 115 981 68 15 between 9 - 6 Mon to Fri, Sat 9 - 5 and 10 - 4 on Sundays - By e-mail (sales@desperate-measures.co.uk) or fax (0115 981 6886) - send a completed purchase order form to us Please make sure that you include a contact phone number with your order. When you place an order using any of the methods described above you are offering to buy products at the stated price, subject to these terms. When you place your order online we will send you an e-mail to confirm that we have received it. This e-mail is generated automatically so that you have a confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order. Once we have sent the confirmation email we will then check availability and contact you with a further email. If the Product is available and the details of the order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the Products purchased. If the Product is not available we will also contact you via e-mail. Desperate Measures may cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion. If an Order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights. |
| Shipping And Handling Postage cost is £4.99 unless the total cost of the order is over £85, and then delivery is free. This includes kayaks and paddles but excludes Sea Kayaks and Canoes We send orders by various couriers or Royal Mail Recorded Delivery, both of which will require a signature on receipt. If there is nobody available at the delivery address to accept delivery a card will be left to inform the recipient of where the parcel can be collected. It then becomes the recipient's responsibility to collect the parcel. We accept no liability if the delivery is not made due to the recipient not being available. If the recipient fails to collect the parcel in good time the goods will be returned to us and a charge will be made for redelivery to that or an alternative address. In the event that you select a business address for delivery, we shall be deemed to have delivered the order to its intended recipient by delivering it to the reception area of the business address. |
| Delivery Schedule We will dispatch your order within 2 working days and you should receive your order within 3-5 working days depending on the courier. International orders are generally received in under 7 days. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, the current VAT rate will be applied. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. We receive a payment authorisation notice from RBS WorldPay or PayPal (depending which service you use) |
| Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> |
| Reaching Us Find our showroom at: 39-41 Trent Boulevard, West Bridgford, Nottingham, NG2 5BB E-mail address: sales@desperate-measures.co.uk Telephone: 0115 981 68 15 Fax: 0115 981 68 86 Opening hours: Mon - Fri: 9am - 6pm Sat: 9am - 4pm Sun: 10am - 4pm |
| Privacy Policy Desperate Measures do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy In the event that your purchase is not suitable, you have the right to return it to us. The item must be unused, undamaged and with original labels and packaging. You must notify us within 10 working days by post, email or telephone of your intention to do this. Please note that you are responsible for any return postage. Where you are requiring an exchange we will make a £4.99 to cover the costs of sending the replacement. Large items such as kayaks and paddles may incur a higher charge that will be agreed with you. Payment for this must be provided before we send out the replacement item. This charge does not apply if you collect the replacement goods from our store. For international orders the charge will vary depending on the current cost of delivery to that country. For an accurate price please contact us before returning the item. In the case of warranty returns this charge will be waived as long as the returned goods are clean and free from dirt to comply with current Health and Safety Regulations. DVDs and books are not returnable unless defective. All of the above does not affect your statutory rights |
